MTD Training – Terms & Conditions

1. PAYMENTS:

1.1 The course fees will be due for payment 30 days from the invoice date or 14 days before the start of The course – whichever is earliest.

1.2 Course Fees include lunch and refreshments throughout the day, but they do NOT include accommodation.

 

2. SUBSTITUTIONS:

2.1  You can have a substitute take the place of the booked/intended delegate – however, you must notify us in writing before the first day of the commencement of the course.

 

3. CANCELLING YOUR BOOKING:

3.1 Only applicable if the course has been paid for in full.

3.2 You may cancel a booking and get a full refund without incurring any penalty, providing we receive your request, in writing, no later than 20 working days before the first day of the commencement of the course.

Should you wish to cancel between 7 and 19 days before the course, a £60.00 administration fee will be due for all 1-day courses and a £120.00 administration fee will be due for all 2-day courses.

Should you wish to cancel under 7 days unfortunately a refund will not be paid as venue and trainer fees will have been incurred.

3.3 All Cancellation requests must be made in writing by emailing opencourses@mtdtraining.co.uk

 

4. TRANSFERRING TO ANOTHER COURSE/DATE:

4.1 Only applicable if the course has been paid for in full.

4.2 You may transfer to another course, free of charge, on one occasion without incurring any additional charges/penalties, providing you notify us no later than 20 working days before the first day of the commencement of the course.

Should you wish to transfer between 7 and 19 days before the course, a £60.00 administration fee will be due for all 1-day courses and a £120.00 administration fee will be due for all 2-day courses.

Unfortunately should you wish to transfer under 7 days unfortunately we are unable to assist with the transfer as venue and trainer fees will have been incurred.

4.3 If you do transfer to another course the terms of the original invoice will still apply and therefore payable within 30 days from the date it was originally issued.

4.4 All amendments, postponements, venue or name changes to bookings must be made in writing by emailing opencourses@mtdtraining.co.uk

 

5. COURSE POSTPONEMENTS:

5.1  In the unlikely event that we have to postpone, change a course location or date, we would make every effort to provide you the ‘customer’ with 4 weeks’ notice. 

5.2  If, for any reason, the customer is unable to attend a course we have relocated or changed the dates of, then we will credit 100% of any prepaid course fees which could be redeemed against a future course, or if requested, we will refund the course fee.

5.3  However, we will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of them at the time of notifying you of the postponement of change of venue/date if we have given you at least 4 weeks’ notice prior to the date the event was due to take place.

 

6. SECURITY:

6.1 The customer agrees that all course participants will abide by whatever Health & Safety and security measures are in effect at the course venue.

 

7. COPYRIGHT:

7.1 All copyrights, patents, designs and other intellectual property rights in, or relating to any course materials provided or made available in connection with our courses remain the sole property of MTD Training.

7.2 No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of MTD Training.