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Course Overview
This course is specifically aimed at those of you who answer the telephone for a living! The customer has certain requirements and expectations of the levels of service that he or she receives from you.
You will learn the skills and techniques to handle any type of incoming call in a positive way that fulfils the customers needs and exceeds their expectations!
Who Will Benefit From The Course?
What Will You Gain From The Course?
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0800 849 6732
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Send us an email to enquiries@management-training-development.com