If you are a member of a helpdesk team then chances are that you are very proficient in the product knowledge of what you are supporting.
But can you handle complaints in the right way?
Can you deliver an exceptional customer experience?
Can you drill into the root cause of the problems through effective questioning?
Can you handle the client that is shouting to you down the telephone?
This is an in-house course delivered at your premises or at a location of your choice that will equip you and your helpdesk team with the soft skills so that you provide an excellent service and that you can deal with customer issues at the first time of asking without the need for repeat calls that create extra work.
Who Will Benefit From The Course?
What Will You Gain From The Course?
Tell Us About Your In-House Training Requirements
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