Customer Satisfaction Training

Course Overview

Keeping your customers happy and continually buying from you should be the aim of every organisation. The lifetime value of your customer should be your primary concern.

Our Customer Satisfaction Excellence course can be run in one of two ways.

Option 1

We will put a custom made course together to go over and implement changes from the feedback that you have received from your own customer satisfaction surveys. Then we will return on 6 months time to do the same and to review progress! ACCOUNTABILITY!

Option 2

Attend our Customer Satisfaction Excellence course as highlighted below.

Who Will Benefit From The Course?

  • Any member of staff who has interaction with your customers
  • Sales people
  • Customer care teams
  • Sales and service advisors (phone or face-to-face)

What Will You Gain From The Course?

  • You will learn the appreciation of the lifetime value of your customers with real figures pertaining to your organisation
  • You will understand what customer satisfaction is all about and what the needs and requirements are of your customers
  • You will have techniques and strategies to handle complaints effectively
  • You will know the difference between “telling” and “selling” with features v benefits
  • You will learn techniques of how to get a WIN WIN outcome with your customers
  • You will have a framework to work with to anticipate your customers needs and to eradicate potential problems and complaints before they even happen
  • You will be able to build up trust and effortless rapport with your customers
  • You will be able to spot sales opportunities a lot quicker and clearer with the help of some proven strategies

Tell Us About Your In-House Training Requirements


0800 849 6732


Send us an email to enquiries@management-training-development.com


Please provide us with what you are looking for and what you would like to achieve and we will get back to you with a free, no obligation proposal along with the costs.