Customer Care Training
Course Overview
The way that your frontline staff work with your customers has a direct impact on your bottom line!
Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one with this “Customer Care Service Excellence Course” This is a custom made course aimed at those people with direct contact with your customers whether it be face to face, on the telephone or via the internet.
Who Will Benefit From The Course?
- Staff who deal with customers on a daily basis face to face
- Telephone sales and service advisers
- Helpdesk operators
- Staff who are responsible for responding to emails and correspondence
What Will You Gain From The Course?
- You will know how to understand your customers’ points of view
- Learn how to build effortless rapport with your customers
- Discover the most effective questioning and listening techniques
- Learn the importance of and practice your non-verbal communication skills
- Customer care on the telephone – the importance of tonality and inflection
- Setting customer service standards
- Understand the importance of the lifetime value of a customer
- Learn how to write to your customers effectively and efficiently
- Learn techniques and strategies to handle customer complaints
- Learn how to be assertive without being aggressive to your customers
- The course content will vary depending on the channel used
Tell Us About Your In-House Training Requirements
CALL US
0800 849 6732
EMAIL US
Send us an email to enquiries@management-training-development.com