Conflict Management

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Conflict Management
As an educator I understand the value of argument and debate as a learning tool. “If you cannot influence other people, then you will always be under their influence!” is one of my own favourite sayings. During debate sessions in my classroom however I insist and police some basic rules. These includ...
Conflict Management
I was recently asked by a large corporate client (who for obvious reasons will remain anonymous) to teach a half day session on letter writing with a specific emphasis on responding to client complaints. As part of my research I was sent a large number of previous client complaint letters and the respons...
Conflict Management
There are many causes of office fighting and general conflicts with a team. In this article we provide a few possible solutions depending upon the circumstances. As a manager and leader it always pays to be flexible and if one way doesn’t work try another! Bring It Out Into The Open The best managers i...
Conflict Management
A great deal of attention is given in these types of columns to managers as bullies.  On this occasion however we will talk about the employee as the bully.  To bring this difficult situation to life we will discuss a real life situation faced by one of our executive coaches. In this particular situati...