| Course
Aims
This
course is specifically aimed at those of you who answer the telephone
for a living! The customer has certain requirements and expectations
of the levels of service that he or she receives from you.
You
will learn the skills and techniques to handle any type of incoming
call in a positive way that fulfils the customers needs and exceeds
their expectations!
Who
Will Benefit From The Course?
- Call centre staff who deal with incoming calls
- Helpdesk advisers
- Switchboard operators
- Receptionists and admin staff
What Will You Gain From the Course?
- You will understand and appreciate what it
feels like to be on the other end of poor, good and excellent
customer service
- You will understand what the expectations and
needs are from your customers
- You will learn how to alter your tonality,
inflection and how to control your voice
- You
will learn best practices and telephone 'etiquette' when answering,
holding or transferring calls
- You will learn how to listen attentively and
how to elicit the callers needs
- You will learn how to handle complaints effectively
and in a positive way
| We
do things differently...
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Have
you got some in-house training requirements in mind?
CALL
US
0800
849 6732
EMAIL
US
Send
us an email to trainingoffice@management-training-development.com
ONLINE
FORM
Fill
out our online form below with what you are looking for
and what you would like to achieve and
we will get back to you.
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