Mark Williams

Management Skills and Communications

Mark specialises in the design and delivery of management training courses and development programmes. As a management and leadership specialist, Mark is always in great demand and he has managed programmes across the UK, Europe, Japan, China and the Middle East.

Mark's dedication to providing tailored, bespoke solutions is matched by his positive attitude, experience and practical approach to every event that he delivers.

Experience a training course where Mark has been the facilitator and the delegates will go away with a toolbox set of practical skills that they can use in the workplace allied to a varied approach to the actual delivery of the course content that includes accelerated learning, multiple intelligences, emotional intelligence and weird and whacky activities that enhance the learning experience and enjoyment for each delegate.

Mark also revels in the post-course email and telephone support that we offer our attendees and is often found on the phone or writing emails to give some personal help, guidance and mentoring for a delegate.

Here are some comments from Mark's courses:

"I found Mark to be an excellent communicator. He clearly knows his subject having studied it for over 20 years! His style was both informative and fun and he had the whole room's attention"

Judy Clarke - Defence Academy - Joint Services Command & Staff College

Thanks for the course, it was great. Rest assured, I wouldn't have any problems
recommending the course to my fellow managers. I found it extremely useful and thought provoking and thought Mark was a great facilitator and tutor"

Garry Cochrane - Account Manager - Fine Ltd

"There were no switch off spells as the course was excellent. The presentation style was both friendly and humourous. I now have a method of structuring my management style and have a great understanding that different people need to be

motivated in different ways"

Bakhtiar Hanan - Head Of Buying - Videogames - Toys R Us

"The sections on coaching and managing conflict were excellent. The module enabled me to learn how to develop my team members and also work on my weaknesses as a leader.The course met my needs completely"

Julie Parris - Team Leader - Pfizer Ltd

"I found the whole course to be very interesting indeed. I can now approach my staff with confidence in a way that will work! The course was very useful and Mark (the trainer) was informative, open and approachable"

Simon Harper - Head of Design - Maritz Ltd

"The course was really helpful. I had never done any coaching before but I can certainly see the benefits of it. Mark used effective ways to communicate with the group and was easy to talk to. Thanks!"

Sarah Jones - Sales Office Supervisor - Roland UK Ltd

Recent clients include:

• Marks & Spencer
• Ford Motor Company
• Arab Bank plc
• Fastlink
• Toys R Us
• Pfizer Ltd
• NEC Europe
• Maritz Ltd
• Roland UK Ltd
• Fine Ltd
• British Board of Film Classification
• AR Group
• Jaguar UK
• Danone Waters
• Kent County Council
• Malvern Hills District Council
• Ministry Of Defence
• Opportunity Housing Trust
• Renault Motor Company
• Domain Technologies
• Lorien plc

Nancy Kazdan

Sales Training & Leadership

Working with Chairman, CEO’s, Senior Management and Line Managers, Nancy has consistently demonstrates measurable results. Enterprises both mature and start-up have received Nancy ’s market driven growth strategies, coaching and training including:

1. 32 Banking, Broking, Insurance, Retirement & Investment organisations
2. 14 Technology and Media organisations,
3. 22 Small Businesses ranging from arts to manufacturing in the United States, Australia, UK, Hong Kong, Jakarta and Singapore.

Recent projects include:

• Lifestyle Financial Services business development coaching and sales training for individual planners to increase revenue with improved interpersonal communication skills leading to improved telephone cold calling skills.

• Deutsche Asset Management Retail Sales Strategy, Interactive CD & CRM Training & Development increasing Funds Inflows with international equity and hedge funds by $20m per month for 7 months after the two day training program and on-going coaching.

• Deutsche Equity Lending turnaround for sale including book retention of $330M and created new sales in six weeks of $39.8M leading to a total book value of $369.8m. Including telephone scripts, national advertising campaign, broker and financial planning distribution strategy and implementation.

• Developed business requirements for Deutsche Asset Management Customer Relationship Management (CRM) Systems (Siebel Systems) Retail Sales Measurement & Management to track sales performance and deliver management reports to manage and improve the sales effectiveness.

• PricewaterhouseCoopers strategy and sales development coaching and training for new partners.

• JP Morgan Ord Minnett Institutional, Private Broking, Futures, Derivatives and Margin Lending sales coaching, training, differentiation strategy and business planning for 570 brokers with an increase in revenue of 20% in 10 months.

• Created a web based Client Retention & Marketing Strategy Planning documents and a Client Satisfaction Survey for Financial Wizdom Advisers to asses client satisfaction and develop recommendations to improve their business and win new and current customer business.

• St George Banking Corporation Customer Wealth sales and interpersonal coaching and training for 150 Financial Planners.

• St George Customer Wealth Financial Planner cross selling risk insurance products – term life, TPD, business expenses, income protection, trauma.
  

John Spencer-Ades

Management Development & Sales

John is a highly experienced trainer, coach, facilitator and speaker who demonstrates enthusiasm, energy and passion as well as subject expertise.

Bright, articulate and well travelled, John has a wealth of experience that enables him to connect with anyone and everyone, and his references are outstanding.

With a global track record of success, John will ignite any training intervention, and delegates will achieve their learning objectives in an enjoyable fashion.

Internationally experienced – John has worked in 23 countries and has lived in the UK, Europe, USA, Canada and South America.

Relevant Qualifications:

• Certificate, Diploma and majority of Masters Degree in Sales and Marketing Management (MA) – Dissertation remaining.
• BA(Hons) Business Studies and Catering Management.
• Diploma in Industrial Psychology
• Diploma in Performance Coaching
• Diploma in Life Coaching
• Accredited DISC practitioner
• Accredited ThirdEye practitioner (MBTI derivative)
• Accredited Insights practitioner and trainer
• Accredited TPI practitioner and trainer

Relevant Speaking Engagements:

• VisIT – Earls Court, Olympia and NEC - Effective utilization of the flexible workforce. Audience of 2500

• Microsoft Channel Partner Conference, London – 2002 – The impact of accredited training on staff retention. Audience of 200

• BHIO – 2004 and 2005 – Annual Sales and Management Conference. Psychology of Effective Human Interaction and Managing Performance Management. Audience of 90

Previous And Current Assignments include:

Panasonic

Management development programme – developed and delivered for Panasonic for their internal 'high flyers' and 'rising stars' that was also sold on by Panasonic to their own Clients (Panasonic run their own commercial L+D centre), including Gillette, Westminster Healthcare et al.

Mitsubishi Electric

Sales, Sales Management and Soft Skills development programme
(Presentation Skills/Time Management/Delegation etc).

Cisco Systems

(Pan EMEA sales and sales management training)

Getronics

(Holland and UK - Sales Management Training)

Telindus

(Paris, Amsterdam and UK) - Sales Management Training

Association of British Ports

Commercial Negotiation Skills Progamme

Pirelli Cables

Planning, Organisation, Decision Making, Delegation, Time Management, MS Outlook, Presentation Skills, High Impact Presentation Skills.

Sanofi Pasteur MSD

High Impact Presentation Skills and Presentation Skills for Executive Management.

Goldsmiths

Management Development Programme

Brian Perry

Leadership Development & Consultancy

Brian brings a wealth of experience to organisational change and people development and is comfortable operating at effectively at all levels of private and public sector businesses, regardless of their size.

He has helped Organisations, Teams and Individuals to improve their performance by establishing not just what needs to change and why but how the changes need to be effected. One of the hallmarks of his reputation with clients is his ability to transfer skills to the team throughout the implementation process.

With his relaxed and pragmatic approach, he works with Organisations to identify their vision for the future and helps bring that vision into reality.

He understands and appreciates that satisfying a vision can only be achieved by effective leadership and people management. Brian has significant experience of helping individuals to take greater control of their personal development, and has designed and facilitated a variety of development events. He utilises a significant range of feedback tools and is qualified to use a variety of psychometric tests.

Training Expertise:

• Performance Management
• Team Building
• Translating business strategy into practical action ? Culture development within organisations
• Leadership development
• Communication consultancy
• Facilitation / behavioural and attitude change
• Behavioural Training
• Customer relations Management
• Psychometric Testing

Previous Assignments include:

• Developed and facilitated a culture change programme to improve business performance and team and personal behaviour.
• Visioning, leadership and team working initiatives.
• Trained 300+managers covering Leadership & Personal Effectiveness for major High Street Retailer. An experiential learning process utilising the outdoors.
• Aligned job responsibilities and accountabilities to fit with the vision and values of the organisation.
• Established an appropriate organisational culture for a ‘greenfield’ site and designed recruiting processes appropriately aligned with the requirements of the culture.
• Aligned teams to fulfil a common purpose.
• Designed and implemented individual performance appraisal schemes.
• Achieved excellent customer service initiatives.

Client list includes:

• Argos
• Exel
• Barclays Bank
• Royal Bank of Scotland
• Atkins
• Norwich Union
• Primafruit
• Wakefield Metropolitan District Council
• Huntingdonshire Regional College
• King Edward VI Sixth Form College
• Millview Medical Centre
• Harrowby Lane Medical Centre
• College of West Anglia
• William Blythe

Qualifications and Affiliations.

Brian holds the British Psychological Society Statement of Competence in Occupational Testing (level A & B) and he is an accredited user for Psychometric Testing including:

• Myers-Briggs Type Inventory (MBTI)
• Occupational Personality Questionnaires (OPQ)
• Firo-B
• Occupational Culture Inventories (OCI)
• Life Styles Inventories (LSI)
• Strong Interest Inventory and Thomas International

He is a Chartered Member of the Chartered Institute of Personnel and Development and holds their Diploma in Training Management.

Tony Hillsdon

Diversity, Equal Opportunities

& Disability Awareness

Tony is an enthusiastic and innovative presenter, trainer and course designer with a specialism in Diversity. With past senior management experience within both commercial and government settings Tony offers a range of services and courses that are offered to individuals and groups on key skills within organisations using all training mediums in both soft and technical skills.

Specialist Courses Delivered include:

• What is Diversity?
• Equal Opportunities at Work
• Introducing Diversity
• Eliminating Discrimination
• Diversity Awareness
• Disability Discrimination Act 1995
• Disability Awareness
• Accessibility Awareness
• Sex Discrimination Act 1975
• Sex Discrimination Awareness
• Race Relations Act 1976
• Race Relations (Amendment) Act 2000
• Racial Equality Awareness

Membership of Professional Bodies

Affiliated member CIPD

Vocational Qualifications

• City and Guilds 7307 – Teaching in Further Education
• Certificate in Counselling Theory, NEW College, Bromsgrove
• Certificate in Counselling Skills, NEW College, Bromsgrove
• Diploma in Social Work Management, Sussex University
• Registered Nurse for Learning Disability, Broadland School of Nursing

Recent Clients Include:

• The Number 118 118 Directory Enquiries
• National Government
• Department of Work and Pensions- Child Support Agency, Pension Service
• Health and Safety Executive
• Local Government - Worcestershire County Council, Fenland District Council
• Housing Associations- Spa Housing, Partnership Housing.
• Retail - Halfords
• Security Industry
• Telesales
• Hotels- Great Western Group.
• Driving Test- Pearson VUE
• Engineering - Goodrich International
• Property Management - Casella Winton, DTZ Debenham Tie Yeung, Clifford Chance
  

Jan Brause

Performance Management & Coaching

Jan is a professional coach, trainer and consultant with over 20 years experience in Personal Development and Corporate Management operating at senior level across both the private and public sector. Jan has a passion for learning and personal growth and loves to see others develop and improve their performance. Her focus is on enabling others to work towards the professional and personal life that they desire and more importantly to enjoy the journey along the way.

Over the last 15 years Jan has been working with businesses, effectively identifying employees training and development needs and designing and delivering appropriate solutions. These have been primarily in the areas of, personal development, coaching, management development, communication and stress prevention. Her work is underpinned by the principles of Neuro-Linguistic Programming (NLP) and Accelerated Learning.

Jan ‘walks her talk’ by continually researching and updating her own skills and capabilities. She is a member of the Association for Coaching and part of a supportive coaching community. She is also a member of the Chartered Institute of Personnel and Development and the Chartered Institute of Management.

Individuals say that Jan challenges their thinking, gives them new insights on old perspectives and is always supportive. Businesses say that Jan is professional, creative, helps people to feel valued and is focused on performance improvement.

Qualifications and Training

• Accredited High Performance Coach – trained by Graham Alexander
• INLPTA trained Master NLP Practitioner
• Licensed SDI® Facilitator
• First Class Honours Degree in Psychology gained with the Open University
• Member of the Association for Coaching and their International Peer Group, the Chartered Institute of Personnel and Development, the Institute of Management and Women in Management
• Graduate Member of the British Psychological Society
• Associate and Committee Member for the Professional Speakers Association

Read what delegates have to say about Jan

" Jan worked closely with me to develop a specification for a team building programme, which would incorporate active learning methods, closely matched to the needs of my new company. I greatly value her positive, creative approach and my staff feedback was excellent. We have subsequently built on the approaches which were introduced and have achieved positive outcomes in team cohesion and productivity as a result"

Norah Keany-Corr - Strategic Development Manager - NTP Transmit

"Jan quickly understood and captured the essential learning outcomes from the design brief and has delivered an action oriented and stimulating programme that has consistently received positive feedback from staff and managers."
Jonathan Broadhurst - Training & Development Manager - York St John College

Some Team Leader feedback comments:

"Jan made me really look at myself to see what kind of manager I could be"

"Jan helped me to realise that I have the ideas for myself and that I am able to find them if I dig deep enough"

"Jan gave me the tools to be able to problem solve for myself and continue to do so into the future"

"Jan consolidated the learning from classroom based modules and brought it to life in the workplace. An excellent exercise"

Recent clients include:

• York St. John’s College
• University of Huddersfield
• Capita TVL
• Barclays plc
• British Gas
• NTP Meridian
• NTP Transmit
• Business Link South Yorkshire
• Learning & Skills Development Agency
• Peugeot
• Wakefield District Council
• Kirklees School Effectiveness Service
• Bennett & Co
• SRM Ltd
• Learning Partnerships

For Enquiries, Proposals and Booking Information

CALL US

0800 849 6732

EMAIL US

Send us an email to trainingoffice@management-training-development.com

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