| Course
Aims
Selling
on the telephone is a lot harder than face to face selling so
it pays to make sure that you have the very latest techniques
and strategies to become a "robo-salesperson" when making
outgoing or receiving incoming calls!
This
course will teach you specific knowledge and skills for telephone
selling.
The course
covers: how to sell on incoming and outgoing calls, how to cross
and up sell when taking orders, how to make cold calls, and general
telephone etiquette
Who
Will Benefit From The Course?
- Call centre staff responsible for making sales
- Telesales operators
- Salespeople who have to use the telephone a
lot to call clients
What Will You Gain From the Course?
- Handle difficult objections and skepticism
over the phone
- Learn how to get to that "YES"
- Learn telephone sales models
- Learn how to plan out your calls before you
make them
- Understand the difference techniques required
for telephone versus face-to-face selling
- Understand the importance of voice tone and
words in telephone sales
- Learn consultative techniques instead of pitching
products
- Learn how to build up effortless rapport
- Learn how to build up trust
- Differentiate your product and company from
the rest
- Get away from telling and learn how to concentrate
on selling
- Determine opportunity areas for adding value
to a customer’s business
Sales
Training
| We
do things differently...
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Have
you got some in-house training requirements in mind?
CALL
US
0800
849 6732
EMAIL
US
Send
us an email to trainingoffice@management-training-development.com
ONLINE
FORM
Fill
out our online form below with what you are looking for
and what you would like to achieve and
we will get back to you.
sales
training consultancy
|
