| Course
Aims
The
aim of this course is to develop the skills, knowledge and behaviours
associated with being a successful manager.
Ideal
for new managers and those that have been promoted into the role
or for those managers who need a refresher, this course
will prepare you for the challenges that being a manager
will bring.
Delegates
will come away from the course with a thorough understanding of
management theory and practice and will be able to utilise their
new skills in the workplace to demonstrate that they are effective,
motivational and organised leaders.
Who
Will Benefit From The Course?
- First
time leadership supervisors/team leaders/managers
- Staff
who have been promoted into new managerial roles and have had
limited experience of man management and processes.
- Managers
who need a refresher of the key management skills that will
make their job a lot easier back in the workplace so that they
are more effective in all that they do.
What Will You Gain From the Course?
Here
are some of the topics that you could include in your
in-house training course:
- Coaching
Skills - learn how to coach your staff members to help
their personal and professional development. Learn different
models of coaching and how to apply these to fit the situation.
i.e. formal coaching sessions, on the job coaching, reviews
etc
- Team
Leading - learn how to lead your new team effectively
and in a motivational manner. Learn about team dynamics and
how to get the best out of each member of the team so that you
develop outstanding team morale and high performance.
- Managing
Performance - learn how to manage your staff on a daily
basis. Learn how to deal with absence, performance, attitude,
sub-standard work, excuses and the like!
- Conducting
one to ones - learn effective models and ways to conduct
regular weekly or monthly one to one sessions with your staff.
Learn how to prepare, structure and deliver each session to
maximize your time together and to produce the results and impact
that you are after. Learn how to manage high performers as well
as under achievers.
- Appraisal
Interviewing - learn how to formally review someone's
performance based upon objective and subjective performance
measurements. Learn how to prepare fully and how to manage staff
that do not agree with your assessment of them!
- Change
Management - your team will no doubt go through many
changes within your company whether they be product development,
IT enhancements or ways of working. Learn techniques and strategies
to ensure that the change is accepted within your team and how
to manage it's impact effectively.
- Customer
Care - learn
how to deliver outstanding customer service to your clients
so that you exceed their expectations. Learn how to deal with
complaints so that the client goes away with an agreeable solution
and remains a loyal customer
- How
To Run Meetings - learn how to chair team meetings
so that you use the time available to maximum effect. Learn
how to plan, structure and deliver meetings. Learn how to get
action from the discussions and how to deal with team members
who are either waffling on or are contributing to the detriment
of the meetings objectives.
- Feedback
Skills - learn how to give positive and corrective
feedback in a manner that empowers your staff to take action
and to remain motivated. Learn how to deliver key measures whether
they be good or bad, popular or unpopular.
- Motivation
Skills - learn
what makes people tick and what gets them out of bed in a morning
and how to use this to your advantage. Learn how to elicit your
staff's motivations, values and beliefs and how to tailor your
communications with them to motivate them to do an outstanding
job in all that they do.
- Project
Management - learn how to plan and structure projects
whether they be small or large. Learn how to optimize and utilize
your resources to the fullest and how to track and monitor projects
so that they deliver on time and to budget.
- Sales
And Marketing - although sales and marketing may not
be your job it is vital that you can understand how sales and
marketing campaigns are put together. You will learn the theory
and practice behind product promotion and positioning
- Team
High Performance Teams - building highly effective
and performing teams is an essential objective in your role.
Learn how to gel all of the members in your team to work together
and to exceed all targets that I asked of you.
- Time
Management - managing your time and juggling workloads
is a difficult task. Learn how to prioritise your work and know
how to manage conflicting priorities. Gain an appreciation of
the difference between "importance" and "priority"
and how to effectively delegate your work.
- Understanding
Your Own Managerial & Learning Styles - understanding
yourself and others is critical for any manager to succeed.
Take some assessments and tests and get feedback on your own
style and what it means to you and everyone in your team.
CLICK
HERE for our management open courses
CLICK
HERE for our in-house management courses
Here
are 3 recent examples
of this type of in-house training course:
British
Board Of Film Classification
The
Requirements - "Management Soft-Skills"
You
will most likely recognise BBFC from the opening credits of a
movie at the cinema - they are the people who classify the film
as a PG, U, 12 etc.
They
were looking at providing a 'soft skills' in-house training event
for intermediate and line managers. They wanted the training to
focus upon managerial 'soft skills' such as communication - encompassing,
amongst other topics, listening, asking and problem-solving; the
course would also need to deal with team briefing, coaching and
guidance, managing performance issues, creating an open culture,
participation in decision making, and the development of good
working relationships. BBFC also wanted the training to allow
managers to understand their role, exploring the concepts of nurturing
ability and skill, motivation and incentive, and the opportunity
to participate.
The
Solution
A
series of 2 day "Management Skills" courses were designed
and delivered that covered all of the topics listed above and
used training techniques such as accelerated learning, management
development questionaires, role plays, team games and NLP.
The
main focus was on learning practical skills that the managers
could actually use in the workplace rather than lots of theory.
The
Requirement - "Management Skills Course
For 5 New Managers"
The
First Group are the largest bus operator in the UK running more
than 1 in 5 of all local bus services and carrying 2.8 million
passengers every day. They also operate freight services through
GB Railfreight. First
operates the Croydon Tramlink network carrying approximately 20
million passengers a year on behalf of Transport for London.
After
a restructure they had 5 brand new managers who had never had
any formal management or leadership training before so the requirement
was to provide an in-house course that covered all of the main
management disciplines so that they could be thoroughly prepared
for their new roles.
The
Solution
A
3 day "Management & Leadership Skills" course was
designed and delivered. This covered all of the main management
activities - leadership skills, management styles, learning styles,
coaching, appraisals, running one to ones, running team
meetings, dealing with under performers, how to motivate your
staff and team, time management, delegation, how to deal with
difficult people and communication and assertiveness skills.
Their
5 managers went away with a toolbox of management skills ready
and prepared for their new roles.
The
Requirement - "A Management Skills
Course To Provide Consistency"
OHT
is a non profit making organisation. Their aim is to empower people
with learning disabilities to lead valued lives as participating
members of local communities and to enjoy full citizens rights.
The challenge that OHT were facing was that it had managers of
different ages and with
different
levels of experience.
OHT
wanted some management courses delivered to ensure that every
manager and team leader had a set of tools that they could use
to stop the spanish customs that had spread throughout the company
when it came to managing their staff.
The
Solution
A
2 day "Essential Management Skills" course was developed
and delivered. The course covered all of the main disciplines
associated with management and leadership excellence.
This
included: Leadership for success, time management, effective delegation,
coaching and providing feedback, performance management, effective
communications skills, dealing with conflict and building high
performance teams.
Have
you got some in-house training requirements in mind?
Please
complete our online form below with what you are looking
for and what you would like to achieve
and we will get back to you.
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Steps
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Enquiries, Proposals and Booking Information
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US
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849 6732
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US
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us an email to trainingoffice@management-training-development.com
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Fill
out our online form below with what you are looking for
and what you would like to achieve and
we will get back to you.
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