Team meeting

DEALING WITH DIFFICULT PEOPLE

People usually take a more dominant stance when the issue is important to them and when they feel confident they have better information, greater expertise or more power than the opposition. They are more likely to co-operate if they respect or value their relationship with the person disagreeing with them, or if they recognise that they need the co-operation of their opponent to achieve a successful outcome. These attitudes will affect the behaviour of other people in the meeting:

• Aggression often provokes attack until one party or other backs down, usually with reluctance and resentment.
• Members who offer no contribution are often ignored by others.
• Accommodating people often get taken advantage of: familiarity breeds contempt.
• Assertive behaviour draws valuable contributions from those who would otherwise be disruptive, silent or volubly accommodating.

Meeting discipline can degenerate if the chairperson doesn't know how to manage difficult situations. Here are some common situations and ideas on how to manage them.

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