Feedback

GIVING FEEDBACK

CHECKLIST

• use the feedback sandwich, positive, negative, positive.
• aim for a friendly, supportive atmosphere.
• ask how things are going? Are there any problems? It will be easier to reach agreement if the other person is happy to talk through the issues.
• be descriptive, not judgmental. Explain the problem and why it is important so the other person understands why it matters.
• be specific and give examples. Focus on behaviour rather than personality.
• look for ways forward. Ask for suggestions. Agree goals and targets (SMARTER).
• agree what action you will both do next and end on a positive and encouraging note.
• discuss any development needs.
• allow the other person to respond and actively listen to what they say.

Previous Part - Next Part

Contact Us :
Name:
Position:
Email Address:
Telephone Number:
Comments/Requirements:


Management/Leadership	Sales	Communications	Customer Service
Management Skills Management Leadership Training Personal Confidence Building Change Management Training Motivation Skills Time Management Training Coaching Skills For Managers Team Building Learning Styles Inventory Strength Deployment Inventory Management Styles	Key Selling Skills Training Phone Sales Training Objection Handling Skills Sales Presentation Training Sales Management Training Telephone Prospecting Cold Calling For Chickens Generating New Business Cross And Up Selling	Presentation Skills Running Effective Meetings Influencing Skills Communication Skills Advanced Communication Skills Dealing With Conflict Assertiveness Skills	Customer Care Dealing With Incoming Calls Customer Satisfaction Dealing With Complaints Train The Trainer Call Centre Programme Stress Management Training Helpdesk Skills for IT staff

CONTACT US

Management Training Program Resources: