Feedback

PREPARING TO GIVE FEEDBACK

Your feedback is more likely to be effective if you prepare for it before you give it.

CHECKLIST

1 - decide whether to give feedback to the team or team members separately:-
• does it concern an individual or a number of people?
• do you want to use peer group pressure to change the behaviour of individuals or the team?
• is it about overall performance of your area of responsibility

2 - choose an appropriate time and place, avoid interruptions
• if the feedback is negative, will support be needed?
• is location private, avoid embarrassing the recipient?
• have you allowed enough time?

3 - make your purpose clear
• what do you want to happen?
• what is realistic?
• is it a behavioural change?
• what support will you offer?
• how will you measure success?

4 - prepare by gathering facts & specific examples
• is it a specific incident, or general performance?
• do the examples illustrate the point you wish to make?

5 - ask others, discreetly, if appropriate
• does their information support yours?
• do others know enough about the person to comment?
• do they have examples?

6 - form your own balanced view beforehand, trying not to pre-judge, or let prejudices get in the way
• do the facts support your judgement?
• have you heard the other person's view?

Previous Part - Next Part

Contact Us :
Name:
Position:
Email Address:
Telephone Number:
Comments/Requirements:


Management/Leadership	Sales	Communications	Customer Service
Management Skills Management Leadership Training Personal Confidence Building Change Management Training Motivation Skills Time Management Training Coaching Skills For Managers Team Building Learning Styles Inventory Strength Deployment Inventory Management Styles	Key Selling Skills Training Phone Sales Training Objection Handling Skills Sales Presentation Training Sales Management Training Telephone Prospecting Cold Calling For Chickens Generating New Business Cross And Up Selling	Presentation Skills Running Effective Meetings Influencing Skills Communication Skills Advanced Communication Skills Dealing With Conflict Assertiveness Skills	Customer Care Dealing With Incoming Calls Customer Satisfaction Dealing With Complaints Train The Trainer Call Centre Programme Stress Management Training Helpdesk Skills for IT staff

CONTACT US

Management Training Program Resources: