Coaching

Opportunities - Recognition of the large number of opportunities that occur in any job and using them to provide individuals and teams with new experiences that help them complete the remaining steps in the learning cycle.

Learning - What developing and improving is all about. It will equip the individual with the necessary knowledge, skills and attitudes that will enable them to choose the appropriate behaviour and action in a wide variety of changing circumstances.

Guidance - Coaches are involved in guiding staff by providing positive feedback. They encourage insight and development by asking questions, listening and probing, rather than by telling staff what to do.

Organisations that are now much flatter and more responsive to changing needs manage in a style that is summed up by key words such as:

 Coaches
 Facilitates
 Enables
 Helps
 Partnership - Joint management style
 Supporter
 Ally

Here the focus is on employee empowerment that helps staff take responsibility for their own actions and development. The manager's role had moved from being a controller of other people to being a learning FACILITATOR. This has the effect of encouraging staff to strive for excellence in everything they do.

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