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INTRODUCING CHANGE

The way change is introduced is vital in winning the co-operation of others. People need to be given time to get used to the idea of change. Moreover, as individuals' work has an impact on the people around them, it is important to give advance warning of changes to everyone who might be affected, not only those who are carrying them out.

In addition, it is crucial to explain to people why they're being asked to change, and to involve them in the planning process, so that they can make contributions from their areas of knowledge and understand how they will be affected. It is not enough just to tell them what is happening. Unless people are involved, committed and prepared to adapt and learn, plans will founder on the resistance they generate.

Designing a process for involving people in sharing a vision is only one part of the formula for success. Visioning also requires a commitment to articulating current reality with clarity and honesty talking about daily events as they really are, not as we wish them to be. In between vision and current reality lies an enormous "chasm" that must be crossed in order to realise the desired future. Many change efforts fail to achieve expected results because they do not strategically address ways to bridge the "Chasm."

 

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