Leaders as coaches

• build trust and inspire teamwork by

• focusing on issue, behaviour, problem, not the person
• maintaining the self-confidence and self-esteem of others
• keeping relationships constructive
• keeping team members informed

• facilitate and support team decisions by

• showing team members how and where to get information for decisions
• helping the team use a consensus approach
• actively supporting team decisions

• expand team capabilities by

• assessing team's abilities and finding ways to use untapped potential
• making sure people get coaching and training in

• technical skills (e.g. software)
• admin. skills (e.g. scheduling)
• financial skills (e.g. cashflow)
• interpersonal skills (e.g. resolving conflicts)

• create a team identity by

• helping clarify overall purpose
• helping set clear, achievable goals
• recognising and celebrating team's achievements

• make the most of differences by

• treating team members with respect while acknowledging different opinions, motivations, values, work styles, traditions
• encouraging each member to participate fully
• helping the team get unstuck when differences lead to conflict, but without reclaiming power
• resisting jumping in to solve problems when a team is struggling

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