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Effective Communications

So far we have looked at the communications process and how miscommunications can occur.

A study at the University of Pennsylvania in 1970 questioned students on their ability to understand information depending on the deliver of that communication.

From that study they produced a well know diagram that illustrates what is the composition of typical face to face communications.

7% of what we communicate is the results of the words that we say, or the content of the communication

38% of our communication to others is a result of VERBAL behaviour. This includes the tonality of our voice, tempo, pitch, volume etc

55% of our communication to others is a result of our NON-VERBAL communication to others. Our body language is so important it makes up over half of the composition of successful communications. Examples include facial expressions, posture, breathing, moving etc.

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