| Course
Aims
Keeping
your customers happy and continually buying from you should be
the aim of every organisation. The lifetime value of your customer
should be your primary concern.
Our
Customer Satisfaction Excellence course can be run in one of two
ways.
Option
1
We
will put a custom made course together to go over and implement
changes from the feedback that you have received from your own
customer satisfaction surveys. Then we will return on 6 months
time to do the same and to review progress! ACCOUNTABILITY!
Option
2
Attend
our Customer Satisfaction Excellence course as highlighted below
Who
Will Benefit From The Course?
- Any
member of staff who has interaction with your customers
- Sales
people
- Customer
care teams
- Sales
and service advisors (phone or face to face)
What Will You Gain From the Course?
- You
will learn the appreciation of the lifetime value of your customers
with real figures pertaining to your organisation
- You
will understand what customer satisfaction is all about and
what the needs and requirements are of your customers
- You
will have techniques and strategies to handle complaints effectively
- You
will know the difference between "telling" and "selling" with
features v benefits
- You
will learn techniques of how to get a WIN WIN outcome with your
customers
- You
will have a framework to work with to anticipate your customers
needs and to eradicate potential problems and complaints before
they even happen
- You
will be able to build up trust and effortless rapport with your
customers
- You
will be able to spot sales opportunities a lot quicker and clearer
with the help of some proven strategies
| We
do things differently...
|
Have
you got some in-house training requirements in mind?
CALL
US
0800
849 6732
EMAIL
US
Send
us an email to trainingoffice@management-training-development.com
ONLINE
FORM
Fill
out our online form below with what you are looking for
and what you would like to achieve and
we will get back to you.
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