| Course
Aims
The
way that your frontline staff work with your customers has a direct
impact on your bottom line!
Make
sure that they have the best skills, strategies and techniques
to ensure that every customer experience is a memorable one with
this "Customer Care Service Excellence Course" This is a custom
made course aimed at those people with direct contact with your
customers whether it be face to face, on the telephone or via
the internet.
Who
Will Benefit From The Course?
- Staff who deal with customers on a daily basis
face to face
- Telephone sales and service advisers
- Helpdesk operators
- Staff
who are responsible for responding to emails and correspondence
What
Will You Gain From the Course?
- You Will Know How To Understand Your Customers'
Points Of View
- Learn How To Build Effortless Rapport With
Your Customers
- Discover The Most Effective Questioning And
Listening Techniques
- Learn
The Importance Of And Practice Your Non-verbal Communication
Skills
- Customer Care On The Telephone - The Importance
Of Tonality & Inflection
- Setting Customer Service Standards
- Understand The Importance Of The Lifetime Value
Of A Customer
- Learn How To Write To Your Customers Effectively
And Efficiently
- Learn Techniques And Strategies To Handle Customer
Complaints
- Learn How To Be Assert Without Being Aggressive
To Your Customers
- The course content will vary depending on the
channel used.
| We
do things differently...
|
Have
you got some in-house training requirements in mind?
CALL
US
0800
849 6732
EMAIL
US
Send
us an email to trainingoffice@management-training-development.com
ONLINE
FORM
Fill
out our online form below with what you are looking for
and what you would like to achieve and
we will get back to you.
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