here1
Interpersonal Skills
I read a great article the other day about Emotional Intelligence (EQ) that I thought I would paraphrase and share with you. EQ is something that can be troublesome to explain and the article did it beautifully and simply. The article was based on a book by Daniel Goleman called Focus: The Hidden Driver ...
Interpersonal Skills
Technology Gone Mad?
November 14, 2013
This article was inspired by the news that Tesco is installing face-scanning technology at its 450 petrol stations to target advertisements to individual customers at the till. The technology will use a camera to identify a customer’s gender and approximate age. It will then show an advertisement t...
Interpersonal Skills
The phrase above is often attributed to Mark Twain but Twain himself attributed it to the 19th century British Prime Minister Benjamin Disraeli. I am using it as my heading today as it seems highly appropriate as you will see. I was literally stunned to read that in recent research published by the CMI (...
Interpersonal Skills
It is not often that I read another person’s blog and totally disagree with the message but it happened this week. I won’t mention names but the blog argued that humour was ‘vital’ in business and should be encouraged. Much ‘ice was broken’ by the telling of a gag and everyone got on like a [...
Interpersonal Skills
Managing people often involves asking people to carry out tasks that they may be reluctant to do. So do we persuade them to do it or should we influence them to do it. Is there a difference? When we seek to persuade someone it may be interpreted that we are PUSHING in order to get […]
Interpersonal Skills
In a busy working environment it is easy to just concentrate on the task in hand and forget that the people working for you have dreams and aspirations beyond their current role. There are still many people who have fallen into their present occupation, usually because it was the first thing that became ...