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MANAGEMENT PROGRAMME BROCHURE

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Management/Leadership

Sales

Communications

Customer Service

Management Skills
Leadership Development
Personal Confidence Building
Change Management
Motivation Skills
Time Management
Coaching Skills For Managers
Team Building
Learning Styles Inventory
Strength Deployment Inventory

Management Styles

Key Selling Skills Training

Phone Sales Training
Objection Handling Skills
Sales Presentation Training
Sales Management Training
Telephone Prospecting
Cold Calling For Chickens
Generating New Business
Cross And Up Selling

Presentation Skills
Running Effective Meetings
Influencing Skills
Communication Skills
Advanced Communication Skills
Dealing With Conflict
Assertiveness Skills

Customer Care
Dealing With Incoming Calls
Customer Satisfaction
Dealing With Complaints
Telephone Excellence
Train The Trainer
Call Centre Programme
Managing Stress
Writing Effective Emails
Helpdesk Skills for IT staff

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