As all of our courses are designed specifically to suit the individual needs of your business, the information included within these pages will enable you to assess your initial requirements.

Here are some recent examples of bespoke training projects we have completed:

British Board Of Film Classification

The Requirements - "Management Soft-Skills"

You will most likely recognise BBFC from the opening credits of a movie at the cinema - they are the people who classify the film as a PG, U, 12 etc.

They were looking at providing a 'soft skills' in-house training event for intermediate and line managers. They wanted the training to focus upon managerial 'soft skills' such as communication - encompassing, amongst other topics, listening, asking and problem-solving; the course would also need to deal with team briefing, coaching and guidance, managing performance issues, creating an open culture, participation in decision making, and the development of good working relationships. BBFC also wanted the training to allow managers to understand their role, exploring the concepts of nurturing ability and skill, motivation and incentive, and the opportunity to participate.

The Solution

A series of 2 day "Management Skills" courses were designed and delivered that covered all of the topics listed above and used training techniques such as accelerated learning, management development questionaires, role plays, team games and NLP.

The main focus was on learning practical skills that the managers could actually use in the workplace rather than lots of theory.

CLICK HERE to make an enquiry

The Requirement? - "Presentation Skills And Overcoming Nerves"

When Waitrose wanted their staff and suppliers to deliver winning presentations they called us.

There was a requirement for all levels of management to present in a professional manner both to internal groups as well as to external suppliers.

The Solution

A 2 day presentations course was designed and delivered that focused on how to structure presentations and how to deliver them in a confident and convincing way. Advanced communication skills were also covered as were several techniques and strategies for overcoming nerves and answering difficult questions.

Over 120 managers went through the programme in total.

Now their managers can control their nerves and deliver confident and powerful presentations that are crisp, clear and without the waffle!

CLICK HERE to make an enquiry

The Requirement - "To Provide Our Managers With A Detailed Management

                                     Development Programme""  

Friends Provident International Limited (FPIL) is the international operation for Friends Provident Life and Pensions, one of the major players in the UK life and pensions market. Friends Provident recently acquired FPIL from Royal Sun Alliance.

It is anticipated that there will be significant changes to the structure and approach to their traditional business model, and the nature of what each of their operational sites delivers will change significantly and dramatically in the next 3 to 5 years. FPIL recognised that they needed to equip their managers with the tools and skills to drive through this change and to ultimately deliver the FPIL promise to it’s customers in ever changing circumstances.

The Solution

MTD were called in to deliver a 6 month "Delivering High Performance Teams" programme.

Each manager, through a series of modules, attended 12 days of training, had 4 hours worth of one on one coaching, received unlimited email support throughout and also completed an accreditation at the end of the programme that received an award from the Institute Of Leadership and Management.  (MTD can tailor design courses that get the rubber stamp seal

of approval from the ILM)

CLICK HERE to make an enquiry

The Requirement - "Management Skills Course For 5 New Managers"

The First Group are the largest bus operator in the UK running more than 1 in 5 of all local bus services and carrying 2.8 million passengers every day. They also operate freight services through GB Railfreight. First operates the Croydon Tramlink network carrying approximately 20 million passengers a year on behalf of Transport for London.

After a restructure they had 5 brand new managers who had never had any formal management or leadership training before so the requirement was to provide an in-house course that covered all of the main management disciplines so that they could be thoroughly prepared for their new roles.

The Solution

A 3 day "Management & Leadership Skills" course was designed and delivered. This covered all of the main management activities - leadership skills, management styles, learning styles, coaching, appraisals, running one to ones,  running team meetings, dealing with under performers, how to motivate your staff and team, time management, delegation, how to deal with difficult people and communication and assertiveness skills.

Their 5 managers went away with a toolbox of management skills ready and prepared for their new roles.

CLICK HERE to make an enquiry

The Requirement - "A Management Skills Course To Provide Consistency"

OHT is a non profit making organisation. Their aim is to empower people with learning disabilities to lead valued lives as participating members of local communities and to enjoy full citizens rights. The challenge that OHT were facing was that it had managers of different ages and with

different levels of experience.

OHT wanted some management courses delivered to ensure that every manager and team leader had a set of tools that they could use to stop the spanish customs that had spread throughout the company when it came to managing their staff.

The Solution

A 2 day "Essential Management Skills" course was developed and delivered. The course covered all of the main disciplines associated with management and leadership excellence.

This included: Leadership for success, time management, effective delegation, coaching and providing feedback, performance management, effective communications skills, dealing with conflict and building high performance teams.

CLICK HERE to make an enquiry

The Requirement? - "Coaching Skills For Managers"

Claire's Accessories identified the requirement for all of their District Managers across 350 locations in the UK to be able to coach and develop their Branch Managers.

A program was required to train and develop their District Managers in the art of coaching and staff development.

The Solution

A 2 day "Coaching For Managers" program was designed and delivered that covered coaching models, learning styles, management styles, body language, tonality, inflection, how to conduct one to ones and how to deal with under-performers and over-achievers.

These courses were delivered over an 8 month period.

Now all of their branch managers throughout their stores nationwide are performing at a much higher level due to the enhancement in their personal and professional development.

CLICK HERE to make an enquiry

The Requirement? - "Facilitation Skills & Running Effective Meetings"

A lot of money and time was being wasted in paying external facilitators to chair and facilitate workshops, meetings and planning days.

Lloyds TSB wanted a group of managers to be able to run these events in-house and hence not have to outsource this type of activity to third parties.

We were was asked to design and deliver some facilitation skills training for managers within the company.

The Solution

A 1 day workshop was rolled out that covered the skills and behaviours required to facilitate all types of meetings.

Particular attention was given to getting action points out of the group and how to control different types of people from the one's who do not stop talking through to more disruptive and difficult team members.

They were delighted with the results - now their meetings are half as long with twice the output at no cost!

The Requirements - "A Customer Service And Complaints Handling Course"

The Roald Dahl Museum opened to the public in 2005 gaining worldwide press and exposure. Half of the Museum tells the fascinating story of Roald Dahl’s life. The other half focuses on the process of creative writing. The displays include original documents, a replica of Roald Dahl's writing hut, top tips from today's leading authors and lots of interactive games.

The MD of the museum wanted to make sure that it's staff lived up to the high profile billing the museum received around the globe by providing first class customer service.

The Solution

MTD were called in to deliver a customer service excellence programme for their front line staff.

This also included how to handle difficult members of the public and complaints!

Have you got some bespoke training requirements in mind?

CALL US

0800 849 6732

EMAIL US

Send us an email to trainingoffice@management-training-development.com

ONLINE FORM

Complete our online form below with what you are looking for and what you would like to achieve and we will get back to you.

Our clients include large multi-nationals through to the small business!