Complain effectively

Deal with facts not opinions

One of the most important rules when complaining is to have all of the facts.

So, if you have purchased faulty goods, have you got the receipt, date, time, price any further details relating to the purchase.

If you are receiving service, what specifically are you complaining about?

Be specific. Don’t use comments like “This is rubbish” or “This person needs a personality transplant!”

Instead, use specific statements like:

“Excuse me, we have been waiting for 30 minutes for our order and it hasn’t arrived yet. We also waited for 40 minutes for the Starters, could I please speak with the Manager?”

With regards to being specific and factual based, you are more likely to get good service in response and a sympathetic ear.

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