How to communicate tough messages

6. Give praise for expected performance

People deserve to be praised for doing their job to the expected level. Too many people take the expected level for granted however.

Remember that praising anyone who meets established standards is as important as praising the exceptional performer.

Praise is a strong motivator, and enough praise may be what it takes to turn an average employee into an exceptional one.

7. Develop Action Plans

Work together to identify the desired performance or result and how it can be achieved.

Decide when the steps will be accomplished.

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