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Course
Aims
This
is a 2 day in-company course designed to develop advanced communication
techniques and strategies.
Communication
goes far beyond the actual words that you say.
More
importantly it's how you say it and the way that you act while
you're saying it. It depends on the other persons view of the
world and their preferred learning style with regards to absorbing
information and what you say that will determine whether you are
successful in this area or not. Effective communicators can elicit
all of the action signals and communication strategies from a
person and adopt their style to make sure that their communications
are effective.
This
course is all about providing you with the communications armoury
for you to be able to communicate effectively with anyone and
at any level, it goes far beyond a beginners guide to communication
and focuses upon some more of the advanced communication techniques
available.
You
will learn how other people think and how they prefer to learn
and thus you will be able to tailor your communications to maximize
your effectiveness.
Who Will Benefit From The Course?
- Senior
and middle managers who already have good communication skills
and want to take them to the next level
What
Will You Gain From the Course?
Below
is an exact course content that we have used in the past, it gives
you a flavour of some of the topics we will cover:
Communicating
Communicating
with others
The communications process
Filter
Systems
What
happens to information when it comes in to our brain
What happens to information for it to get out!
How miscommunication occurs
Effective
Communications
What
makes up an effective communication?
The golden rules for effective communication
How
people sort and categorise information
What
is a meta programme?
How people sort information in their mind.
The 6 main sorting offices of the mind!
Internal
Representational Systems
What
is a representational system?
How people represent what you say into their own language
Techniques
and strategies to communicate effectively with people with different
systems
Eliciting
thinking patterns through eye movements
How
to know what people are thinking by their eye movements
How to tailor your communications by what you see
How
to build rapport with anyone and at anytime
What
is rapport?
The 6 elements of rapport building
How
to give & receive feedback
The
principles of giving constructive feedback
The 8 techniques of how to give effective feedback
How to receive feedback
Action
planning & putting into practice
An
Example Of This Course:
Joint
Services Command & Staff College
2
Day Advanced Communication Skills Course
The
Requirements & Solution:
The
Joint Services Command and Staff College (JSCSC) provides command
and staff training at junior, advanced and higher levels for the
Army, the Navy and the Royal Air Force.
MTD were
called in to deliver a 2-day Advanced Communication Skills training
course for middle and senior managers so that they could influence
others more effectively and also to be able to build effortless
rapport in any situation.
We
built a 2-day programme that focused on the main issues that the
managers were facing and designed an Advanced Communication skills
strategy for the main areas where they needed the most help.
Comments
From the Course:
"I
enjoyed all aspects of the course and it contained very useful
messages and analytical ideas which I will put into practise in
various one to one and group situations. I really liked the relaxed
approach as it put everyone in the group at ease and ensured full
participation"
Julie
Poskitt - Manager
"An
excellent, well thought out course in terms of content and delivery.
The trainer was excellent, humorous and has a great knowledge
of the subject - he had great skills in lecturing and presenting"
Terry
Powney - Manager
"I
found Mark (the trainer) to be an excellent communicator himself,
he really knows his subject. His style was both informative and
fun. A great course that I got a lot out of - I had never heard
of a lot of the techniques!"
Judy
Clarke - Manager
"This
programme really helped me to understand and communicate with
others more effectively. The section on meta-programmes was enlightening!"
Tonia
Williams - Manager
"I
loved the session on how miscommunication occurs - I need to make
a conscious effort to keep doing this when communicating with
others. A very enjoyable course that had me interested for the
whole 2 days"
Paul
Lidster - Manager
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Have
you got some in-house training requirements in mind?
CALL
US
0800
849 6732
EMAIL
US
Send
us an email to trainingoffice@management-training-development.com
ONLINE
FORM
Fill
out our online form below with what you are looking for
and what you would like to achieve and
we will get back to you.
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